When we started to analyze the parking space to determine if there was a need for organizational development and human resources support from a consulting perspective, we found ourselves asking “where is the industry headed and how will my company keep in step?” from a number of different aspects: industry trends, client needs, technology, and CEOs themselves asking these very same questions for their own company and employees. It was evident to us that the industry is becoming more sophisticated with rising expectations from asset owners and managers and that employee performance is becoming central to the future success of companies. We saw a need that we could help to address that is reflected in our vision to help clients get to where they want to go by providing practical solutions that help drive company results through individual performance.
There's a tricky balance between motivating employees company wide to embrace a particular corporate strategy while also asking them to meet client and customer's individual needs. And when the effort and work pays off to strike that balance, magic happens: employees are engaged, results become predictable and companies grow. At The Marlyn Group we get that dynamic and have set our mission in motion: in partnership with our clients, we deliver customized solutions that blend leading practices with parking world reality to drive value and results.
We work with our clients and their teams from our set of core values:
- We commit to only those engagements we know we can achieve in the spirit of our mission statement.
- We are respectful of each other, our clients and their company history and culture.
- We strive to earn a level of trust whereby our clients view of us as partner.
- We consistently deliver solutions that align with client expectations while ensuring our engagements are enjoyable for our clients and ourselves.
If you find yourself asking, “where is my organization going and how will we get there” we look forward to partnering with you to find the answer.
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Colleen Niese, Principal
With over eighteen years experience in the parking industry working with three national operators, Colleen partners with Marlyn Group clients to assess the existing scope of services in the areas of Human Resources, Employee Training and Organizational Development to then identify, with the associated internal stake holders, opportunities and subsequent deliverables for improved performance, at both the individual and company level. With her extensive background of either overseeing or driving the start up of a wide number of corporate support functions in the parking industry, she is able to bring to the client a unique skill set with a focus toward driving the company’s financial results through strategic planning, leadership development, executive coaching and operational support. She is an active member of National Parking Association, having chaired the 2011 National Convention, has sat on the Executive Committee and Board and currently is a member of the NPA's Certification Advisory Board. She is also the current Chairperson for the Women in Parking Association, an organization focused on promoting the careers and achievements of female parking professionals.
Vicki Pero, Principal
With her balanced background of operations and back office responsibilities, Vicki brings a unique perspective to her Marlyn Group clients as her operations experience lends well to ensuring Operational Audit, Employee Training, and Organizational Development programs align with operational needs. Vicki has over fifteen years of experience in the parking industry working for national operators in both Operations and Administrative business units. During her career she has had the overall responsibility for a regional territory comprised of 80 locations across five cities, designed training solutions, developed and led a policy and procedure program, and created and led a company’s Field Audit function. She is an active member of the Green Parking Council, serving on the Board of Directors and as Credentialing Program Development Committee Chair and is also involved in the National Parking Association where she currently serves as a member of the Certification Advisory Board and is a member of the Women in Parking Association.
Carolyn Scharte, Director of Business Development
Carolyn joined The Marlyn Group in January 2013 as the Director of Business Development. In her role, she directly oversees the company's brand awareness, advertising, and social media programs. Carolyn is also responsible for delivering the company's marketing and sales strategy, directly supporting the ongoing growth of uDrive, an off the shelf industry resource available to any organization that wishes to implement best practices through a user license in the areas of Human Resources, Training and Operational Support. With a focus on integrated marketing, Carolyn is developing the core customer base for uDrive and driving brand awareness. With her entrepreneurial background and experience as both a client and a supplier, Carolyn brings a well-rounded point of view on developing business solutions for clients and establishing long-term collaboration based partnerships, with a focus toward anticipating clients’ needs and responding accordingly to achieve desired results. Carolyn is an active member of the NPA, Women In Parking, IPI and is currently a member of the Marketing Committee for The Green Parking Council.
Patricia Schmidt, HR and Training & Development Manager
Pat joined The Marlyn Group in February 2013 as the HR and Training Project Manager. Pat has over twenty years experience as an educator, trainer and coach to emerging leaders in the areas of leadership and development, customer service, technical skills and operational policy and procedure. For the last fifteen years Pat played vital support roles in both the facilities management and parking operations and brings both institutional knowledge and industry specific expertise to her position at The Marlyn Group. In partnership with the firm’s two Principals, Pat is on point to develop human resources and training deliverables for a number of our clients at any given time. Pat is an active member of NPA, Women in Parking, IPI and SHRM.